The HUG
Our user group (the HUG) is the portal for customer support. Training videos, educational documents and a customer support ticketing system all are housed within the HUG. Additionally the HUG is an excellent resource – you are able to connect with hundreds of our users to learn and share information. There are:
- Tips and tools
- E-groups and digests
- Webinars
- Videos
- Q and As
- "How to" guides
- Strategies and case studies
The HUG is a welcoming space for the non-techie and techies alike that brings together great ideas, best practice and lessons learned from within our collaborative communities. The HUG provides engaging ways for our clients and partners to interact with one another and with issociate and our tech partners, Higher Logic.
What makes the HUG so special
The HUG's open, engaged and lively community is in itself the best example of the power of social networking. It connects people with similar aims and interests, they work together, share and the result is powerful and rewarding.
Resources available on the HUG
- egroups for each product, with the option of daily, weekly. monthly digests sent directly to email boxes
- product training and video replays
- helpful tools and guides Q&A
- learning Series webinar library.
Who is using the HUG
- Staff of subscribers
- Strategic, solution, AMS and consultant partners that offer complimentary products
- Highly engaged members who want to get more involved in their association's online community
- Our team who are experts in their respective fields of social media, technology, marketing and association management.
Users love:
- Being part of an active community with similar objectives, audiences and issues
- Sharing ideas, resources and materials
- Benefiting from feedback
- Real life case studies
- Resources designed specifically for associations and not-for-profits
Organisations love:
- Access to support specifically for associations and not-for profit
- No requirement for staff to be IT gurus. It's easy to learn about the products and features and to best use them to benefit your association
- Ability to match learning and support resources with varying staff needs, across time zones, states and countries
